Workplace Conflict Resolution Training Course Creator
I've spent 20 years in the rooms where working relationships break down.
And every time, it didn't need to get that far. That's why I created these courses.
Hi! I'm Caryn Cridland, an Executive Psychologist, Lawyer and Nationally Accredited Mediator. My life's work is helping you build a workforce that can identify, manage and prevent conflict well, long before anyone needs to call in a professional workplace mediator like me.
- Executive Psychologist - Registered psychologist
- Lawyer - Solicitor admitted in NSW
- Accredited Mediator - Nationally accredited
- 20+ years - Resolving workplace disputes
I've seen a lot of suffering in workplaces.
Across most industries and at every level, from the front line to the boardroom, I've sat with people at their lowest point at work.
Good people who stopped wanting to come in. Managers who cared but didn't know what to say. HR teams carrying complaints that had grown far bigger than they ever needed to be.
And here's what stays with me. Most of it was preventable.
Not with more policies. With skills. The ability to notice tension early, hold a difficult conversation with care, and guide people back to working together.
Those skills can be taught. So I built courses that teach them, drawing on everything I've learned resolving disputes for two decades.
"Most workplace conflict can be easily prevented by skilled managers and human resource professionals." Caryn Cridland
Three disciplines. One practical approach.
Most conflict training comes from one angle. This training draws on three, so you understand the people, the risk and the words.
The psychologist
Why people react the way they do under pressure, and how to respond so the heat comes down rather than up.
The lawyer
Where the real risk sits in a complaint, and how a fair, well-run process protects everyone involved, including you.
The mediator
The actual words and steps that move a stuck conversation forward, so you know what to say when it matters.
A conflict-savvy workforce, at every level.
Conflict is prevented when everyone plays their part. There's training for each of them.
Executives
Lead strategically and proactively, and set the culture that keeps conflict small.
Managers
Spot problems early and resolve them with confidence, before they become complaints.
HR and employee relations
Manage complaints and grievances with skill, fairness and far less stress.
Staff
Speak up early, raise concerns well and work through disagreements together.
Here's to your next chapter.
A skilled, confident, conflict-savvy workforce, and far fewer days spent managing the fallout.
Prefer to talk about your specific workplace conflict resolution training needs? Call 1300 MINDFUL (646 338).
Caryn Cridland
Caryn Cridland (B Psych (Hons) LLB (Hons) MDR (Hons) M Psych (Org)) created these bespoke workplace conflict resolution training courses to completely transform how your organisation identifies, prevents, manages, and sustainably resolves conflict and complaints, saving you hundreds of thousands of dollars every year.
Caryn is an Executive Psychologist, Lawyer, and Nationally Accredited Mediator with over 20 years experience resolving workplace disputes across most industries at all levels of organisations.
Caryn has seen a lot of suffering in workplaces over the last 20 years, and so she’s passionate about helping you never, or hardly ever, need a professional workplace mediator through creating a conflict savvy workforce. Most workplace conflict can be easily prevented by skilled managers, and human resource professionals, alongside strategic and proactive executives. Here's to your next chapter with a skilled and confident conflict-savvy workforce.