Workplace Conflict Resolution Skills and Strategies For Employee Relations Professionals

Workplace Conflict Resolution Skills and Strategies for Employee Relations Professionals equips your team with expert level best practice skills and strategies so they can confidently deliver successful conflict resolution processes.

In this online, self-paced course, your employee relations team will learn:

• how to think and behave like an expert mediator, so they can successfully resolve simple, low to medium level conflicts quickly, and easily on their own 
• how to self-reflect and self-develop, in the context of workplace conflict
• how to keep their cool, and manage high level emotions in themselves and others
• how to help managers understand their team members so they can best support those experiencing workplace conflict
• how to demonstrate empathy, even if it doesn't come naturally.

Expert employee relations facilitators/mediators in your organisation will save your company hundreds of thousands of dollars each year through ensuring issues do not escalate into high level conflicts and complaints.