Preventing and Managing Claims and Complaints for Employee Relations Professionals

Preventing and Managing Claims and Complaints for Employee Relations Professionals equips your team to prevent and reduce the severity of grievances, workers compensation, and bullying and harassment claims. 

In this self-paced, online course, your employee relations team will discover:

• how to identify high level conflicts, and ensure you have the right person to resolve them
• the risks and consequences of high level conflicts, claims, grievances, and complaints for organisations, and how to avoid them
• how managers can deal most effectively with  high level conflicts and complaints
• how to best support, and work with vulnerable team members experiencing workplace challenges, including those living with mental health concerns
• how to identify vulnerable team members, and mental health issues
• when and how to seek support from senior managers.

What is is worth to your business to stop the escalation of conflict into high level conflict, complaints, or claims?