How to Resolve Workplace Conflict for Employee Relations Professionals

How to Resolve Workplace Conflict empowers employee relations professionals to resolve low to medium level conflicts using a proven step-by-step process. This practical course ensures your employee relations staff can confidently and successfully resolve conflicts before they escalate. In this advanced level training your staff will learn every stage of an effective dispute resolution process, from analysing the conflict, and choosing the most effective dispute resolution process, to successfully resolving the dispute.

This Online Advanced Level Training Course includes extras: 

• downloadable question templates for every stage of the resolution process, so your staff know the exact questions to ask to run a successful process
• how to identify different types of common ground
• 6 common psychological needs of employees
• how to listen effectively
• how to ensure the participants get back on track if agreements are not met 
• each stage of the process is explained in detail to ensure your staff have a higher level understanding of the process.

This is the only conflict resolution course your staff need to run an effective resolution process like a professional workplace mediator. If your employee relations team follow the steps outlined and practice the skills, they will be able to confidently run a successful workplace conflict resolution process, knowing the exact steps to take for success.  

Invest in the most valuable workplace mediation and conflict resolution skills short course on the market today!